Refund policy

In this policy, “you” or “your” refers to the customer, and “us”, “our”, or “we” refers to Totalfindz.

General Return/Refund Policy

We value your satisfaction and aim to resolve any issues promptly and fairly. However, we also strive to maintain transparency and accountability to prevent fraudulent activities. Our refund policy is as follows:

  1. Fraudulent Claims and Non-Responsive Customers

    • If we suspect a fraudulent claim or do not receive a response to our emails within 7 business days, we reserve the right to cancel the order and process a refund for the item price and shipping fee, minus a restocking fee of 15% of the item price and the shipping fee.

  2. Damaged or Faulty Items

    • All claims for damaged or faulty items must be made within 14 days of delivery. To file a claim, please email us at [support@totalfindz.com] with the following details:

      • Order number

      • Description of the issue

      • Photos or videos clearly showing the fault or damage

    • Once your claim is validated, we may:

      • Send missing parts

      • Arrange a repair

      • Provide a replacement (subject to availability)

      • Issue a partial or full refund

    • Please do not dispose of the item before your claim is resolved, as this may impact your eligibility for a refund.

  3. Change of Mind

    • We do not accept change-of-mind returns for opened items, health and safety products, or bulk purchases.

    • For eligible products, change-of-mind requests must be made within 14 days of delivery. The item must be unused and in its original packaging. Refunds for approved requests will include the item price and shipping fee, minus:

      • A restocking fee of 15% of the item price and the shipping fee

      • Any return postage costs (if applicable)

    • Customers are responsible for arranging the return unless otherwise specified.

  4. Product Recalls

    • In the event of a product recall, we will notify you and provide clear instructions for returning or replacing the affected product.

Making a Warranty Claim

To make a warranty claim, please contact us at [support@totalfindz.com] and include the following:

  • Order number

  • Description of the issue

  • Photos or videos of acceptable quality clearly showing the problem

Once the claim is validated, we will determine the appropriate resolution, which may include:

  • Sending replacement parts

  • Replacing the product

  • Offering an alternative product

  • Issuing a refund or credit

Important Notes:

  • Do not return the product without prior authorization. Unauthorized returns may not be eligible for a refund.

  • If we require the item to be returned, we will provide a return shipping label.

  • Refunds will be issued to the original payment method used for the purchase.

Delivery Issues

  • Any delivery delays or issues must be reported within 30 working days from the date of dispatch.

  • If a delivery delay is confirmed due to our courier partner’s fault, we will offer a suitable remedy in compliance with Canadian Consumer Laws.

Contact Information

For any inquiries, refund requests, or warranty claims, please contact us at:

We are committed to ensuring a fair and satisfactory shopping experience for all our customers. Thank you for choosing Totalfindz!

 


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.