Description
Ensure the uninterrupted operation of your desktop systems with our 3-Year ActiveCare Next Business Day (NBD) Onsite DMR (Defective Media Retention) Desktop Support service. This comprehensive support plan offers proactive care and quick, reliable onsite service, minimizing downtime and ensuring business continuity. With the added benefit of Defective Media Retention (DMR), you maintain full control over your sensitive data during hardware replacements.
Key Features:
- Next Business Day (NBD) Onsite Support: Swift response with onsite technical service within the next business day to address hardware issues.
- 3-Year ActiveCare Coverage: Continuous protection for your desktops with proactive monitoring and timely interventions.
- Defective Media Retention (DMR): Retain your defective hard drives or storage media, ensuring data security and compliance with data protection policies.
- Comprehensive Hardware Support: Covers essential desktop components, providing peace of mind with minimal disruption to your workflow.
- Expert Technicians: Certified professionals deliver quick and effective hardware diagnostics, repair, and replacements.
Specifications:
- Duration: 3 Years
- Response Time: Next Business Day (NBD)
- Service Availability: 9 AM to 5 PM, Monday through Friday
- Coverage: Onsite support for desktop hardware, including proactive care, diagnostics, repair, and media retention services.
- Defective Media Retention: Retain failed media for your records or secure disposal.
Ideal For:
- Security-Conscious Organizations: Perfect for businesses that need to retain defective storage devices for data security or regulatory compliance.
- IT Managers: Provides reliable, long-term protection and proactive care for desktop systems, ensuring minimal downtime.
- Business Continuity: Ideal for companies that cannot afford disruptions and require prompt, efficient hardware support.
