The 4y Active Care NBD ADP DMR HW service package provides extensive support for your hardware over a 4-year period. This package includes Active Care, Next Business Day (NBD) response, Advanced Replacement (ADP), Device Management and Replacement (DMR), and comprehensive Hardware Support (HW), ensuring reliable performance and minimal downtime.
Features:
- Active Care: Offers proactive support and maintenance to ensure optimal performance and prevent potential issues before they affect operations.
- Next Business Day (NBD) Response: Guarantees that service requests are addressed and resolved by the next business day, ensuring quick turnaround and minimal disruption.
- Advanced Replacement (ADP): Provides a replacement unit in advance to maintain continuity while your original hardware is being repaired or replaced.
- Device Management and Replacement (DMR): Includes ongoing management and a structured replacement process to ensure the reliability and efficiency of your devices.
- Hardware Support (HW): Comprehensive support for hardware issues, including repair and maintenance to keep your equipment functioning effectively.
Specifications:
- Service Duration: 4 years
- Service Type: Comprehensive support package
- Support Components: Active Care, Next Business Day Response (NBD), Advanced Replacement (ADP), Device Management and Replacement (DMR)
- Hardware Support: Includes repair and maintenance of hardware
Applications:
- Business Continuity: Ideal for businesses that need proactive support, quick response times, and reliable hardware replacement to ensure smooth operations and minimize downtime.
- Enhanced Equipment Management: Perfect for environments where effective device management, advanced replacement, and comprehensive hardware support are critical for maintaining operational efficiency.
- Proactive Maintenance Needs: Suitable for clients seeking a high level of care with a focus on preventing issues and ensuring optimal equipment performance over an extended period.
