The 4-Year Active Care service plan provides comprehensive support with Next Business Day (NBD) Onsite Service, Damage Mitigation and Repair (DMR), and Solution Support over a four-year period. This plan is designed to offer prompt, expert assistance and proactive maintenance, ensuring your device remains in optimal condition with minimal downtime.
Features:
- 4-Year Coverage: Provides extensive support for your device over a four-year period, ensuring reliability and continued performance.
- Next Business Day Onsite Service (NBD): Guarantees that a technician will arrive at your location within the next business day for repairs, reducing downtime and ensuring quick resolution of issues.
- Damage Mitigation and Repair (DMR): Includes services for managing and repairing any damage to your device, ensuring effective problem resolution and maintaining device functionality.
- Solution Support: Offers expert assistance for complex issues and optimization of device performance, providing comprehensive support beyond standard repairs.
Specifications:
- Service Duration: 4 Years
- Support Type: Next Business Day Onsite with Damage Mitigation and Repair and Solution Support
- Coverage: Onsite repairs within the next business day, damage management, expert solution assistance
- Service Level: Proactive maintenance and high-priority onsite repairs with comprehensive damage management and expert problem resolution
Applications:
- Business Use: Ideal for businesses that require fast, reliable onsite support and proactive damage management to ensure smooth operations and minimize disruptions.
- High-Value Equipment: Suitable for valuable devices where prompt repair, ongoing support, and effective damage management are crucial for maintaining optimal performance.
- Critical Operations: Perfect for scenarios where immediate repair, proactive care, and expert assistance are essential for uninterrupted operations and device longevity.
