Description
Maximize uptime and ensure your critical hardware is always in optimal condition with our 4-Year Next Business Day Onsite Support combined with Active Care. This comprehensive plan provides rapid response, proactive maintenance, and extended coverage to keep your systems running smoothly.
Key Features:
- Coverage: 4 years of Next Business Day Onsite Support with Active Care enhancements.
- Service Level: Next Business Day Response (NBD) ensures technicians arrive at your location the next business day after a support request.
- Active Care: Includes proactive maintenance services, which help prevent potential issues and optimize performance.
- Comprehensive Support: Hardware diagnostics, repairs, and component replacements are included to resolve issues effectively.
- Data Protection: Options for defective media retention and other data protection measures.
Specifications:
- Service Type: Next Business Day Onsite Support with Active Care enhancements.
- Duration: 4 years
- Response Time: Technicians dispatched to your location the next business day after reporting an issue.
- Active Care: Proactive monitoring and maintenance to prevent potential issues before they arise.
- Media Retention: Optional defective media retention for secure data handling.
- Support Includes: Onsite repairs, hardware diagnostics, proactive maintenance, and replacement of defective components.
Ideal For:
- Businesses: Organizations that need fast and reliable support with added proactive care to ensure continuous operations and minimize downtime.
- IT Departments: Teams that require a comprehensive support plan including proactive maintenance to manage and maintain desktop or server hardware effectively.
- Companies seeking extended coverage and proactive services to enhance hardware performance and reliability.
