Description
Protect your investment with our 4-Year Next Business Day Onsite with Active Care plan. This comprehensive service plan combines prompt onsite support with proactive care to ensure your equipment remains in top condition and minimizes downtime.
Key Features:
- Coverage: 4 years of Next Business Day (NBD) Onsite Support combined with Active Care services.
- Service Level: Next Business Day (NBD) guarantees that a technician will be dispatched to your location the next business day after a service request.
- Active Care: Proactive monitoring and maintenance to identify potential issues before they become critical, reducing the likelihood of unexpected failures.
- Support Focus: Includes onsite repairs, diagnostics, and preventive maintenance for covered hardware.
Specifications:
- Service Type: Next Business Day Onsite Support with Active Care.
- Duration: 4 years
- Response Time: Onsite technician arrival the next business day following a service request.
- Active Care Includes: Regular preventive maintenance, proactive system checks, and updates to enhance performance and longevity.
- Support Includes: Onsite repairs, hardware diagnostics, and replacement of defective components.
- Exclusions: Does not cover software issues, accidental damage, or non-hardware related support.
Ideal For:
- Businesses: Organizations requiring both immediate response for hardware issues and ongoing proactive maintenance to ensure smooth operation.
- IT Departments: Teams managing critical equipment needing minimal downtime and enhanced performance through proactive care.
- Professional Environments: Environments where both quick problem resolution and preventive maintenance are crucial for maintaining high productivity.
