The 5y Active Care NBD ADP DMR HW is an extensive 5-year service plan designed to provide comprehensive support and maintenance for your hardware. This premium package includes Next Business Day (NBD) support, Advanced Replacement (ADP), Damage Management and Repairs (DMR), and a focus on hardware (HW), ensuring robust and reliable care throughout the service period.
Features:
- Next Business Day (NBD) Support: Guarantees that service requests are addressed and resolved by the next business day, minimizing equipment downtime and ensuring quick recovery.
- Advanced Replacement (ADP): Provides replacement hardware in advance, allowing you to continue operations seamlessly while your original hardware is being repaired or replaced.
- Damage Management and Repairs (DMR): Covers comprehensive repair services for any damage to your hardware, including thorough assessment and resolution to keep your equipment in optimal condition.
- Hardware Focus (HW): Tailored specifically for hardware needs, ensuring that all support and repair services are focused on maintaining and enhancing the performance of your hardware.
Specifications:
- Service Duration: 5 years
- Support Level: Next Business Day (NBD)
- Replacement Policy: Advanced Replacement (ADP)
- Repair Services: Damage Management and Repairs (DMR)
- Hardware Focus: Hardware (HW)
Applications:
- Long-Term Hardware Support: Ideal for businesses and professionals requiring extended, reliable support for their hardware over a 5-year period.
- Critical Equipment Management: Perfect for environments where prompt replacement and repair are crucial for maintaining productivity and minimizing disruptions.
- Comprehensive Care: Suitable for those needing robust, focused support for their hardware to ensure consistent performance and longevity.
