Description
The 5-Year Active Care service provides comprehensive coverage for your device, including Next Business Day (NBD) repairs, Accidental Damage Protection (ADP), Defective Media Retention (DMR), and Travel Support (TRV). This plan ensures quick and reliable support, safeguarding your device against accidental damage and ensuring that defective media can be retained while you travel with peace of mind.
Key Features:
- 5-Year Coverage: Provides extensive support and protection for your device over five years, offering both preventative care and responsive service.
- Next Business Day Onsite Service (NBD): Guarantees a technician will be on-site within the next business day to address hardware issues, minimizing downtime and ensuring prompt repairs.
- Accidental Damage Protection (ADP): Covers repairs or replacement costs for accidental damage such as drops, spills, and other mishaps, offering comprehensive protection.
- Defective Media Retention (DMR): Allows you to retain defective media for data security and regulatory compliance while receiving a replacement or repair for faulty components.
- Travel Support (TRV): Provides service and support for your device while traveling, ensuring you have access to repairs and assistance regardless of your location.
Specifications:
- Coverage Duration: 5 years
- Service Type: Active Care with Next Business Day (NBD) Onsite Service, Accidental Damage Protection (ADP), Defective Media Retention (DMR), and Travel Support (TRV)
- Repair Service: Next Business Day Onsite Service
- Accidental Damage Protection: Yes, includes coverage for accidental damage
- Defective Media Retention: Yes, allows retention of defective media
- Travel Support: Yes, provides support during travel
- Device Type: All eligible devices
Benefits:
- Rapid Onsite Repairs: Next Business Day Onsite Service ensures quick resolution of hardware issues, minimizing business interruptions and maintaining high productivity.
- Comprehensive Damage Coverage: Accidental Damage Protection (ADP) provides peace of mind by covering repair or replacement costs due to accidents, protecting your device from unforeseen mishaps.
- Secure Media Retention: Defective Media Retention (DMR) allows for secure retention of faulty media, ensuring compliance with data protection regulations and retaining valuable information.
- Convenient Travel Assistance: Travel Support ensures that you receive the necessary service and repairs even when traveling, enhancing flexibility and convenience.
- Extended Protection and Support: The 5-year term with Active Care features guarantees long-term, reliable support and protection for your device, extending its lifespan and functionality.
