The 5y PUR/DMR/ADP NB Sol Supp service package delivers comprehensive support and maintenance for your equipment over a 5-year period. This premium package includes Purge Support (PUR), Device Management and Replacement (DMR), Advanced Replacement (ADP), Next Business Day (NB) response, and Solution Support (Sol Supp), ensuring thorough and effective care with minimal downtime.
Features:
- Purge Support (PUR): Provides thorough support and system refresh to ensure optimal performance and address any underlying issues.
- Device Management and Replacement (DMR): Includes management of device performance and a structured replacement process to ensure continuous operation and reliability.
- Advanced Replacement (ADP): Offers advanced replacement of equipment to minimize disruption, providing a replacement unit while your original device is being repaired or replaced.
- Next Business Day (NB) Response: Guarantees that service requests are handled and resolved by the next business day, ensuring quick resolution and minimal operational interruption.
- Solution Support (Sol Supp): Delivers tailored support solutions to address specific needs and challenges, ensuring that your equipment operates effectively and efficiently.
Specifications:
- Service Duration: 5 years
- Service Type: Comprehensive support package
- Support Components: Purge Support (PUR), Device Management and Replacement (DMR), Advanced Replacement (ADP)
- Support Response: Next Business Day (NB)
- Support Type: Solution Support (Sol Supp)
Applications:
- Business Continuity: Ideal for organizations requiring extensive support, proactive maintenance, and rapid replacement solutions to ensure smooth operations and minimize downtime.
- Enhanced Device Management: Perfect for environments where effective device management and advanced replacement are critical for maintaining operational efficiency.
- Tailored Solutions: Suitable for clients seeking a premium service with customized support solutions to address their specific equipment needs.
